Terms & Conditions
Last updated: October 29, 2026
These Terms and Conditions constitute a legally binding agreement between you, whether as an individual or on behalf of an entity (“you”), and SimpleSend (“we,” “us,” or “our”), governing your access to and use of the simplesend.tech website and the SimpleSend application (collectively, the “Service”).
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and our Acceptable Use Policy. If you do not agree to all of these terms, you are expressly prohibited from using the Service and must discontinue use immediately.
Supplemental terms and modifications. From time to time, additional terms or related documents may be posted on the Service. These are considered part of this agreement and are incorporated by reference. We reserve the right to modify or update these Terms at any time, for any reason, at our sole discretion. Updates will be indicated by revising the “Last updated” date at the top of these Terms. By continuing to use the Service after updates are posted, you accept the revised terms. It is your responsibility to review these Terms periodically.
Jurisdictional restrictions. The Service is not intended for distribution or use in jurisdictions where such use would violate applicable law or subject us to additional compliance requirements. If you access the Service from such a location, you do so on your own initiative and are solely responsible for compliance with local laws.
Eligibility. The Service is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to register for the Service.
1. The Service
SimpleSend is an AI-assisted outbound platform. You upload or import a list of prospects, and the Service researches them using publicly available and licensed business data and drafts personalized emails and, where enabled, LinkedIn messages, for your review. If you set up sending infrastructure with us, you can also write email sequences and have the Service send them from mailboxes provisioned for you (see Section 3A).
You are the sender of record for every message the Service drafts, exports, or sends for you, whether you send it through your own tools or through mailboxes provisioned by the Service. You are solely responsible for reviewing content before it is sent and for the recipients you choose.
If you connect a LinkedIn account, the Service can send connection invitations and messages through that account as part of campaigns you configure (see Section 3).
2. User representations
By accessing or using the Service, you represent, warrant, and agree that:
(a) Accurate registration information: All registration details you provide are truthful, accurate, current, and complete, and you will keep them updated.
(b) Legal capacity: You have the legal capacity to enter into this agreement and agree to comply with these Terms.
(c) Lawful use: You will not use the Service for any illegal or unauthorized purpose, and your use will comply with all applicable laws, rules, and regulations, including, without limitation, anti-spam and electronic marketing laws applicable to you and your recipients (such as CAN-SPAM in the United States, CASL in Canada, and the GDPR and ePrivacy rules in the EU/UK), including the rules on commercial email content and opt-out mechanisms where you send through the Service.
(d) Rights to your data: You have all rights, permissions, and lawful bases necessary to upload and process the prospect and contact data you submit to the Service, and to conduct outreach to those individuals.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or breach any of the above, we have the right to suspend or terminate your account and refuse any current or future use of the Service.
3. LinkedIn disclaimer
SimpleSend offers optional LinkedIn campaign features powered by a third-party automation provider. It is important to understand:
- SimpleSend is a fully independent service and has no affiliation with LinkedIn, nor does it represent LinkedIn in any way. LinkedIn™ and its logos are the property of LinkedIn Corporation.
- Automated LinkedIn activity may violate LinkedIn’s User Agreement and may result in warnings, restrictions, or suspension of your LinkedIn account by LinkedIn.
- You are solely responsible for how you use LinkedIn features, including any actions taken through your connected LinkedIn account. SimpleSend is not liable for any consequences (including restriction, suspension, or banning of your LinkedIn account) resulting from your use of these features.
- Your LinkedIn credentials are passed through to our automation provider to establish the connection and are not stored by SimpleSend (see our Privacy Policy).
3A. Sending infrastructure and sequences
If you set up email sending with us, the following terms also apply, together with our Acceptable Use Policy.
(a) Purchases. Domains are registered for one year in the registrant’s name you provide and cannot be refunded once registered; they renew yearly unless you decline the renewal. Mailboxes and the sending add-on renew monthly; a cancelled mailbox stops billing at the end of its period. Warmup for the included number of mailboxes is part of the add-on; further mailboxes are charged as shown at checkout. If a line cannot be provisioned, it is refunded.
(b) Third-party platforms. Mailboxes are hosted by Google Workspace or Microsoft 365 and provisioned through our infrastructure provider; your use of them is also subject to those providers’ terms and acceptable-use policies. We may pass on suspensions or removals they impose.
(c) Warmup and pacing. New mailboxes warm for about two weeks (three for Microsoft) before they send cold email, and every mailbox has a daily sending cap. We may lower caps, pause a sequence, or pause a mailbox when bounce or complaint rates cross the thresholds shown in the Service, and we may suspend sending on an account that we reasonably believe is used for spam or abuse.
(d) DNS and tracking host. You authorize us to create and maintain DNS records on your sending domains for mail authentication and, where you use tracking, a tracking host (for example, t.yourdomain.com) on that domain.
(e) Your obligations. Every commercial message you send through the Service must identify you accurately, carry your valid postal address and a working way to opt out, and comply with the laws that apply to you and your recipients (including CAN-SPAM, CASL, the GDPR, and the ePrivacy/PECR rules). You must honor opt-out requests promptly; the Service does this automatically for replies it recognizes and for the suppression list you maintain. Where tracking is enabled, you are responsible for any notice or consent your recipients’ jurisdictions require.
(f) No deliverability warranty. We do not warrant that any message will be delivered, land in an inbox rather than a spam folder, or be opened or answered.
3B. Connected assistants
If you connect an AI assistant to the Service (for example, Claude through the SimpleSend connector) or use a personal access key, every action the assistant takes with your key is your action under these Terms, including creating campaigns, spending units, enrolling leads, and launching sequences that send email. You are responsible for the instructions you give the assistant and for reviewing what it produces.
4. AI-generated content
Drafts, research findings, and other outputs are generated with artificial intelligence and automated research. AI outputs can contain inaccuracies, outdated information, or statements that do not reflect your intent. You are responsible for reviewing, editing, and approving all generated content before using it. We make no warranty that generated content is accurate, complete, non-infringing, or fit for any particular purpose, and we are not responsible for the consequences of outreach you send.
Your uploaded lead lists and pasted writing samples are not used to train AI models.
5. General disclaimer
Use of the Service is entirely at your own discretion and risk. We cannot guarantee that the platform will always operate without interruption or error, and occasional service disruptions or technical issues may occur. In the event of maintenance or updates that may affect availability, we will make reasonable efforts to notify users in advance, except in cases of emergency.
6. Intellectual property rights
Unless otherwise indicated, the Service is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service (collectively, the “Content”), and the trademarks, service marks, and logos contained therein (the “Marks”), are owned or controlled by us or licensed to us, and are protected by copyright, trademark, and other intellectual property and unfair competition laws.
Except as expressly provided in these Terms, no part of the Service, Content, or Marks may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. Provided you are eligible to use the Service, you are granted a limited license to access and use it for your internal business purposes. We reserve all rights not expressly granted.
Your data and outputs. You retain all rights to the prospect data, briefs, writing samples, sequence steps, images, and messages you upload or write (“Your Content”). You grant us a limited license to host and process Your Content solely to provide and improve the Service, as described in our Privacy Policy. For images you add to email steps, you grant us a license to host them at a public address so recipients can view them. As between you and us, you own the drafts generated for you through the Service, and you may use and send them freely.
7. Fees and payment
Access to paid features of the Service requires a subscription fee. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update it (including email address, payment method, and card expiration date) so we can complete your transactions and contact you as needed.
- Plans, pricing, and included usage allowances (“units”) are described on our pricing page. Usage of drafting and research features consumes units at the rates shown there.
- We bill through an online billing account via our payment processor. Sales tax will be added where required. We may change prices at any time; changes apply from your next billing period. All payments are in US dollars.
- You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider. For recurring subscriptions, you consent to recurring charges without further approval for each charge until you cancel.
- Top-up credits: We may offer one-time top-up credit purchases. Top-up credits do not expire but are non-refundable and are forfeited if your account is terminated for breach of these Terms.
- We reserve the right to correct pricing errors, even if payment has already been requested or received, and to refuse any order.
8. Renewal and cancellation
Your subscription automatically renews at the end of each subscription period unless you cancel. You can cancel at any time from your billing page, or by notifying us at hello@simplesend.tech before the current period ends. By allowing your subscription to renew, you authorize us to charge the applicable monthly or annual fee and any associated taxes using the payment method on file. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.
9. Legacy free tier
A free tier with a limited monthly usage allowance was previously offered and remains available to accounts that held it before its retirement, and to accounts granted complimentary access by us. We may change the limits or features of this legacy tier at any time. New accounts require a paid subscription to use the Service.
9a. Free trial
New individual accounts may start a one-time 14-day free trial: no payment method is required, and the trial includes a fixed usage allowance (currently 375 credits) and access to the Standard and Premium drafting models. One trial per customer — accounts, emails, or aliases created to obtain additional trials may be disabled. When the trial ends or its allowance is used, drafting is paused until a paid subscription starts; your data remains accessible and exportable. We may change the trial's length, limits, or availability at any time.
10. Refunds
Except where required by law, paid subscription fees and top-up credit purchases are non-refundable. Domain registrations are non-refundable once registered; mailbox subscriptions are not refunded for a partial period; a purchase line that cannot be provisioned is refunded (see Section 3A). If you are unsatisfied with the Service, please contact us at hello@simplesend.tech; we want to make it right where we can.
11. Prohibited activities
You may not access or use the Service for any purpose other than that for which we make it available. As a user of the Service, you agree not to:
a) Use the Service to send, or prepare to send, unlawful communications, including spam in violation of applicable anti-spam laws, or outreach to individuals whose data you have no lawful basis to process.
b) Upload prospect data that you do not have the right to use, or any sensitive personal data (such as health, financial account, or government ID information) not needed for business outreach.
c) Use the Service to create or distribute content that is deceptive, fraudulent, defamatory, harassing, or that impersonates another person or entity.
d) Systematically retrieve data or other content from the Service to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
e) Send email through the Service to recipients who have opted out, to addresses on your suppression list, to purchased or scraped lists without a lawful basis, or with misleading sender information or subject lines.
f) Use provisioned mailboxes for anything other than your own business outreach and its replies, or share their credentials.
g) Circumvent, disable, or otherwise interfere with security-related features of the Service, including usage limits, rate limits, and plan caps.
h) Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information such as user passwords.
i) Make improper use of our support services or submit false reports of abuse or misconduct.
j) Engage in any automated use of the system not provided by us, such as scripts, bots, scrapers, or data-mining tools, or interfere with, disrupt, or create an undue burden on the Service or connected networks.
k) Attempt to impersonate another user, use another user’s credentials, or sell or otherwise transfer your account.
l) Use the Service or its content to compete with us, or copy, resell, sublicense, or white-label the Service without our written permission.
m) Decipher, decompile, disassemble, or reverse engineer any software comprising or making up a part of the Service.
n) Attempt to bypass any measures designed to prevent or restrict access to the Service or any portion of it.
o) Harass, annoy, intimidate, or threaten any of our employees or agents.
p) Delete copyright or other proprietary rights notices from any content.
q) Upload or transmit viruses, trojan horses, or other malicious material, or anything that interferes with any party’s uninterrupted use of the Service.
r) Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Service.
s) Use the Service in a manner inconsistent with any applicable laws or regulations.
Where you send through the Service, the detailed rules on who you may contact, what every message must contain, opt-outs, volume, and tracking are in our Acceptable Use Policy, which forms part of these Terms.
We may investigate violations and may suspend or terminate accounts that breach this section or the Acceptable Use Policy, without refund.
12. Termination
You may stop using the Service and request account deletion at any time (see our Privacy Policy for how data deletion works). We may suspend or terminate your access, with or without notice, if you breach these Terms, if required by law, or if your use poses a risk to the Service or other users. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) survive.
13. Disclaimer of warranties
The Service is provided on an as-is and as-available basis. You agree that your use of the Service is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Service and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the Service’s content (including AI-generated drafts and research) or the content of any linked websites, and we assume no liability or responsibility for any (1) errors, mistakes, or inaccuracies of content, including generated drafts and research findings, (2) personal injury or property damage resulting from your access to and use of the Service, (3) unauthorized access to or use of our servers and/or any personal or financial information stored therein, (4) interruption or cessation of transmission to or from the Service, (5) bugs, viruses, trojan horses, or the like transmitted to or through the Service by any third party, and/or (6) any loss or damage of any kind incurred as a result of the use of any content made available via the Service. We do not warrant, endorse, or assume responsibility for any third-party product or service, including the email sending tools you use for content exported from the Service and the platforms that host mailboxes provisioned through it, and we are not a party to any transaction between you and third-party providers.
SimpleSend is not produced, endorsed, or certified by LinkedIn. All LinkedIn™ logos and trademarks are property of LinkedIn Corporation.
14. Limitation of liability
In no event will SimpleSend, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability, or other legal or equitable theory for: any special, incidental, or consequential damages; the cost of procurement of substitute products or services; interruption of use or loss or corruption of data; or any amounts that exceed the fees paid by you to SimpleSend under this agreement during the twelve (12) month period prior to the cause of action. SimpleSend shall have no liability for any failure or delay due to matters beyond its reasonable control. The foregoing does not apply to the extent prohibited by applicable law.
15. Indemnification
You agree to defend, indemnify, and hold us harmless from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of: (a) your use of the Service; (b) the outreach you send using content exported from or sent through the Service; (c) Your Content, including any claim that you lacked the right or a lawful basis to process the prospect data you uploaded; or (d) your breach of these Terms or applicable law.
16. Miscellaneous
This agreement shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-law principles. Any disputes arising out of or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts located in Delaware.
These Terms and any policies posted by us on the Service constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of it. We may assign any or all of our rights and obligations at any time. We are not responsible for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.
If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms or your use of the Service. You agree that these Terms will not be construed against us by virtue of having drafted them.
Contact us
To resolve a complaint regarding the Service or to receive further information regarding its use, please contact us at hello@simplesend.tech.